Refund policy

We want you to be completely happy with your order. If you change your mind, you may cancel your order and return it to us within 14 days of the day you receive your goods, in line with the Consumer Contracts Regulations 2013. To be eligible for a refund, items must be unused, unopened, and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns of perfumes or body care products that have been unsealed or used, unless they are faulty.

To start a return, email hello@scentivo.co.uk with your order number and we will send you return instructions. Return postage for change-of-mind returns is the customer's responsibility; we recommend using a tracked service, as we cannot refund items lost in return transit. Once we receive and inspect your return, we will process your refund to the original payment method within 14 days.

If your item arrives damaged or faulty, contact us within 30 days of delivery and we will offer a full refund or replacement, including return postage, in line with the Consumer Rights Act 2015. If a fault appears after 30 days, you may still be entitled to a repair or replacement.

This policy does not affect your statutory rights.

Scentivo Ltd, company no. 17319895, registered in England and Wales. Registered office: Flat 32, The Tanneries, 9 Abbey Road, London, E15 3JZ.